Pediatric Emergency Services

ER Wait
Lutheran Children's Hospital:
Online Check-In

The Lutheran Children's Hospital ER is a separate, child-friendly emergency department - the only of its kind in northeastern Indiana - staffed with pediatric specialists, including:

  • A medical director of pediatric emergency services
  • A pediatric trauma surgeon
  • Pediatric critical care specialists
  • A pediatric nurse practitioner
  • Specially trained nurses who care only for pediatric patients
  • Child life specialists who prepare children for medical procedures and provide comfort

The pediatric ED also meets the unique needs of children and families through:

  • Child-sized, advanced medical equipment
  • "Image gently" protocols that ensure radiation doses are the smallest dose possible
  • A separate play area and family-centered lobby

If needed, the LCH ER provides direct 24/7 access to Lutheran Children's Hospital specialists and services, including:

ER Online Check-In

If you have a medical emergency, call 911 immediately.

If you need to visit the ER with a serious injury or illness that isn't life-threatening, consider online check-in. This free, easy-to-use service allows you to choose your designated treatment time online and then wait in the comfort of your own home until that time.

Patients are seen by a healthcare provider as close to their designated time as possible. However, since ER staff must treat patients based on severity of illness or injury, your time is not guaranteed. This service does not allow patients to skip in front of other visitors; all patients are seen based on the hospital's standard triage and queuing process.

FAQs: ER Online Check-In

Q. Is my reservation time a guarantee?

A. No, it is not. The hospital will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

Q. What does this service cost?

Nothing. It is absolutely free for patients.

Q. Can I use ER Check-In even if I do not have insurance? What about Medicare or Medicaid?

A. ER Check-In is free for everyone. It does not matter what insurance you have or whether you do not have any. Upon arrival, once you have received a Medical Screening Exam and are stabilized, you may be asked to arrange for payment.

Q. What if I check-in, and then start feeling a lot worse?

A. If you are feeling worse, do NOT wait for your check-in time. Go to the ER immediately. If you feel that your condition is 'life threatening', call 911 right away. Click here to see more information about what is considered a 'life threatening' emergency.

Q. When I arrive, will I see a doctor right away?

A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant, or some other combination of healthcare professionals.

Q. I don't need to go to the ER anymore. How do I cancel my check-in time?

A. When you check-in for a projected treatment time, you will receive an email with details, including how to cancel. Please consult that email to cancel your check-in time.

Q. I checked in online, but now I cannot get there on time. Can I adjust my time?

A. When you check-in for a projected treatment time, you will receive an email that includes a cancellation link. Please consult the cancellation link in your email confirmation, which has simple instructions on how to cancel and re-check-in for another projected treatment time.

ER Wait Times

ER wait times are provided as an informational service to the public. They are approximate and are based on a rolling 60-minute average that is updated every 15 minutes. The times are the direct output from the ER clinical computers.

FAQs: ER Wait Time

What does the time mean?

The ER wait time is defined as the amount of time that passes from the time the patient checks in at the ER desk to the time he or she is initially seen by a physician, physician assistant or nurse practitioner. Wait times are always dependent on the severity of the illnesses and injuries of other patients also in the ER. Patients with life-threatening conditions are always treated first.

Does posting the wait times affect how patients are prioritized?

Although the goal is to see each patient quickly, patients with life-threatening conditions are always treated first.

How does the ER maintain quality care if speed is the priority?

Quality care always comes first. Our ER process focuses on getting patients into rooms and seen by a clinical professional as quickly as possible for diagnosis and treatment after appropriate triage.

Is posting the wait times really necessary for an emergency room?

In many emergency rooms across the country, wait times have been increasing. LHN wants to ensure patients that it is dedicated to not only offering quality care but also providing that care as efficiently as possible.

All emergency department patients receive a medical screening exam regardless of their ability to pay.

*Independent member of the medical staff.